Technology, Media, and E-Rate Services

Our Team

Approved Digital Resources

CIPA / Copyright / Internet Safety

Hardware Support

Home Internet Security Awareness

Instructional Technology

Learning Opportunities

Media

Procurement/RFPs

One-to-One Plus Ticket Desk

Having problems with one of the applications below? Check the status before putting in a ticket.

• Beanstack

• Canva

• ClassLink

• Ebsco

• Edmentum

• Explore Learning

• Follett

• GoGuardian

• Google

• HMH

• iAM/NCEdCloud

• InfiniteCampus

• Instructure

• iReady

• Learning.com

• Magic School

• McGraw Hill

• mClass/Amplify

• Pencil Spaces

• Remind

• Renaissance Learning

• Securly-Flextime

Starting Monday, July 27th, all technology support requests should be submitted through the new Help Desk portal.

Student tickets must be submitted by the Media Specialist at your school.  Staff will submit their own tickets.

Steps to submit a Ticket:

1. Go to:  https://1to1plus.com/google/Sampson_County_NC (if you are logged into Google you will not need a password) or  https://1to1plus.com/login/Sampson_County_NC  or visit the Technology page on the district website and click One-to-One Plus Ticket Desk.

2. Sign in using your Sampson County Schools Google account.

3. Submitting a Ticket

1. Click on the “Help Desk” arrow on the left-hand side of your screen.

2. Select Submit Ticket.

3. Pick the Appropriate Category.  Read descriptions carefully.  This is how tickets get routed to the correct person.

4. Fill out your chosen ticket by describing your issue with as much detail as possible.

5. Attach screenshots or photos if applicable.

6. Click Submit.

You will immediately receive an email confirmation with your ticket number.